bigmsg is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you access and use our platform. Please read this document carefully to understand your rights and our obligations.
These principles guide how bigmsg handles your personal information across all stages of data collection, processing, storage, and deletion.
We collect only the data necessary to provide our services, comply with regulatory obligations, and protect against fraud. No extraneous personal information is requested or stored.
All personal data is encrypted both in transit (256-bit SSL/TLS) and at rest (AES-256). Payment credentials are tokenized and never stored on bigmsg servers.
You have the right to access, correct, export, and delete your personal data at any time. Contact our support team to exercise these rights.
bigmsg does not sell, rent, or trade your personal data to third parties for marketing purposes. Your data is used solely to operate the platform and comply with legal obligations.
Personal data is retained only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Inactive accounts are subject to data deletion after seven years.
This policy is written in clear, accessible English. If you have questions about how your data is handled, our support team is available 24/7 to provide detailed explanations.
1.1 Application. This Privacy Policy applies to all personal information collected through the bigmsg website, mobile applications (if applicable), and any related services, features, or communications. It supplements but does not replace our Terms & Conditions.
1.2 Consent Mechanism. By creating an account on bigmsg, completing the registration form, or making a deposit, you explicitly consent to the collection, processing, and use of your personal data as described in this Policy. If you do not agree with any provision of this Policy, you must not use the platform.
1.3 Geographic Scope. bigmsg primarily serves users in Indonesia. This Policy is designed to comply with international data protection standards. However, online gambling is legally restricted in Indonesia. By using bigmsg, you confirm that you are acting on your own initiative and that you accept sole responsibility for verifying the legality of your use of the platform in your jurisdiction.
1.4 Language. In the event of any conflict or inconsistency between an English-language version and a translated version of this Policy, the English version shall prevail.
bigmsg collects the following categories of personal information:
| Category | Data Elements | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender, KTP (Indonesian National ID) number or passport number, selfie with ID | Account registration, age verification (21+ enforcement), KYC compliance, fraud prevention |
| Contact Data | Email address, mobile phone number, residential address (city, province, postal code) | Account notifications, customer support, withdrawal verification, communication of promotions (if consented) |
| Financial Data | Bank account details (account holder name, account number, bank name), e-wallet IDs (OVO, DANA, GoPay, ShopeePay, LinkAja), deposit and withdrawal transaction history | Processing deposits and withdrawals, AML compliance, payment fraud prevention |
| Transaction Data | Wagering history (bet timestamps, amounts, outcomes), game session logs, bonus claim and rollover progress | Service delivery, account balance management, bonus terms enforcement, dispute resolution, regulatory reporting |
| Technical Data | IP address, device type, operating system, browser type and version, screen resolution, referring URL, session duration, clickstream data | Platform security, fraud detection, user experience optimization, technical troubleshooting |
| Usage Data | Pages visited, features used, game preferences, search queries within the platform, time spent on each section | Service improvement, personalized content recommendations, marketing analytics (aggregated) |
| Communication Data | Live chat transcripts, email correspondence, support tickets, feedback submissions | Customer service delivery, quality assurance, training, dispute resolution |
2.1 Sensitive Data. bigmsg does not knowingly collect sensitive personal data such as religious beliefs, political opinions, health records, or biometric identifiers beyond the selfie-with-ID photograph required for KYC verification.
3.1 Direct Collection. Most personal data is provided directly by you when you:
3.2 Automated Collection. Technical data and usage data are collected automatically through:
3.3 Third-Party Sources. In limited circumstances, we may receive data from:
bigmsg processes your personal data for the following purposes:
4.1 Service Delivery.
4.2 Regulatory Compliance.
4.3 Fraud Prevention & Security.
4.4 Platform Improvement.
4.5 Marketing & Communication (With Consent).
5.1 Service Providers (Data Processors). bigmsg shares personal data with trusted third-party service providers who assist in operating the platform. These providers act solely on our instructions and are contractually bound to protect your data. Categories include:
5.2 Legal Obligations. bigmsg may disclose your personal data if required to do so by law or in response to valid legal processes, including:
5.3 Business Transfers. In the event bigmsg is involved in a merger, acquisition, asset sale, or bankruptcy proceeding, your personal data may be transferred to the acquiring entity. You will be notified via email of any such change in ownership or control of your data.
5.4 No Marketing Sales. bigmsg does not sell, rent, or trade your personal data to third parties for their independent marketing purposes. Any promotional communications you receive come directly from bigmsg or are sent on our behalf by authorized service providers acting under strict data processing agreements.
6.1 What Are Cookies? Cookies are small text files placed on your device by websites you visit. They enable the site to remember your actions and preferences (such as login state, language selection, and theme) over time.
6.2 Types of Cookies We Use.
6.3 Managing Cookies. You can control and delete cookies through your browser settings. However, disabling strictly necessary cookies will impair platform functionality (you may not be able to log in or place wagers). Disabling performance or targeting cookies will not affect core features but may result in a less personalized experience.
6.4 Third-Party Cookies. Third-party game providers (Pragmatic Play, Evolution Gaming, etc.) may set their own cookies when you launch their games. These cookies are governed by the respective provider's privacy policy. bigmsg does not control third-party cookies.
bigmsg employs industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction:
7.1 Encryption.
7.2 Access Controls.
7.3 Payment Security.
7.4 Regular Audits. bigmsg undergoes periodic third-party security audits to identify and remediate vulnerabilities. Our infrastructure is monitored 24/7 for suspicious activity.
7.5 Your Responsibility. You are responsible for maintaining the confidentiality of your account password. Use a strong, unique password and enable two-factor authentication (when available). Never share your password with anyone, including bigmsg support staff.
8.1 Active Accounts. Personal data associated with active member accounts is retained for as long as your account remains open and in good standing.
8.2 Closed Accounts. When you voluntarily close your account, we will:
8.3 Inactive Accounts. Accounts that have had no login activity or financial transactions for three (3) consecutive years are classified as dormant. Dormant accounts are subject to closure and data deletion after seven (7) years of total inactivity, following a final notification email sent to your registered address.
8.4 Legal Holds. If your account is subject to an ongoing investigation, legal dispute, or regulatory inquiry, we will retain all relevant data until the matter is fully resolved, even if this exceeds the standard retention period.
You have the following rights regarding your personal data. To exercise any of these rights, contact our support team at [email protected].
9.1 Right to Access. You may request a copy of all personal data bigmsg holds about you. We will provide this data in a structured, commonly used, machine-readable format (typically CSV or JSON) within 30 days of your request.
9.2 Right to Rectification. If any of your personal data is inaccurate or incomplete, you may request that we correct it. You can update most contact and preference data directly through your account settings. For changes to identity data (name, date of birth), you must contact support and provide supporting documentation.
9.3 Right to Deletion (Right to be Forgotten). You may request deletion of your personal data under the following conditions:
Please note that bigmsg is legally required to retain certain data (identity documents, transaction records) for seven years to comply with AML obligations. Deletion requests for this data will be honored only after the retention period expires.
9.4 Right to Restriction. You may request that we temporarily restrict processing of your data while a dispute or verification is ongoing.
9.5 Right to Data Portability. You may request a machine-readable export of your data to transfer to another service provider.
9.6 Right to Object. You may object to processing of your data for direct marketing purposes at any time. Click the "unsubscribe" link in any promotional email, or update your communication preferences in your account settings.
9.7 Right to Withdraw Consent. Where data processing is based on your consent, you may withdraw that consent at any time. This does not affect the lawfulness of processing conducted prior to withdrawal.
9.8 Right to Lodge a Complaint. If you believe bigmsg has violated your privacy rights, you may lodge a complaint with the relevant data protection authority in your jurisdiction.
10.1 Age Restriction. bigmsg is strictly restricted to individuals who are at least 21 years of age. We do not knowingly collect personal data from anyone under 21.
10.2 Parental Notice. If you are a parent or guardian and believe your child under the age of 21 has provided personal data to bigmsg, please contact us immediately at [email protected]. We will investigate and, if confirmed, delete the account and associated data immediately.
10.3 KYC Enforcement. All accounts are subject to mandatory KYC verification, which includes submission of a government-issued ID showing the member's date of birth. Any account found to belong to a person under 21 will be permanently closed, all wagers will be voided, and deposited funds will be returned (minus any winnings obtained through fraudulent access).
11.1 Cross-Border Processing. bigmsg operates as an internationally licensed offshore platform. Your personal data may be transferred to, stored, and processed in jurisdictions outside Indonesia, including jurisdictions where our servers, payment processors, game providers, and other service providers are located.
11.2 Safeguards. When transferring data internationally, bigmsg ensures that adequate safeguards are in place, including:
11.3 Consent to Transfer. By using bigmsg, you consent to the transfer of your personal data to these international locations for the purposes described in this Policy.
12.1 Right to Modify. bigmsg reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. The "Last Updated" date at the top of this document will be revised accordingly.
12.2 Notification of Material Changes. If we make material changes that significantly affect how we collect, use, or share your personal data, we will notify you via:
12.3 Continued Use. Your continued use of the platform after the effective date of the updated Policy constitutes acceptance of the changes. If you do not agree with the revised Policy, you must cease using bigmsg and close your account per our Terms & Conditions.
If you have any questions, concerns, or requests regarding this Privacy Policy or how bigmsg handles your personal data, please contact us:
bigmsg operates as an internationally licensed offshore platform. bigmsg.cam is the official domain. All privacy inquiries will be responded to within 72 hours.
Our support team is available 24/7 to answer privacy questions and help you exercise your data rights.